Please choose your purchases carefully as we do not provide a refund if you have changed your mind on purchased goods.
As a gesture of goodwill, we have a 14 day, from date of dispatch, exchange policy where you can return your purchase for an exchange or credit against your customer account if you have changed your mind or have purchased an incorrect size.
Goods to be returned must be in their original packaging, in the same condition the goods were received (i.e.new/unworn condition) together with the original receipt or proof of purchase.
Should you wish to return an item contact us at email@example.com to begin the process. Please note that we will not be held responsible for return courier charges/fees.
We cannot accept returns on sale items or gift cards.
If the goods purchased are faulty we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Act and the Fair Trading Act.
Paul Taylor Jewellers will accept product returns and provide you with an exchange, customer credit, refund or repair where:
1. The product is not of acceptable quality in accordance with the Consumer Guarantees Act
2. The product is not fit for its intended purpose, or
3. The product does not match the sample or our description; and
4. You produce your original Paul Taylor Jewellers Receipt at the time you return the item